Consumer Rights
Your Consumer Rights When UPS Fails to Deliver
By Charles Admin
August 27, 2025
1 min read
Know Your Rights as a UPS Customer
When UPS fails to deliver your package properly, you have specific consumer rights that must be honored.
Right to Timely Delivery
UPS is legally obligated to deliver packages within the promised timeframe or refund shipping charges.
Right to Package Security
UPS must take reasonable precautions to protect packages during transit and delivery.