UPS Complaint Watch
Tracking UPS shipping complaints from across the internet. Real data from BBB, Trustpilot, Sitejabber, and customer submissions to help you make informed shipping decisions.
Last updated: October 4, 2025
UPS Complaint Statistics
Better Business Bureau
1,250 complaints • 1.2/5 rating
Trustpilot
3,400 complaints • 1.8/5 rating
Sitejabber
890 complaints • 1.5/5 rating
Recent Customer Experiences
Package Lost for 3 Weeks
Shipped expensive electronics via UPS Ground. Package disappeared in transit. Customer service unhelpful.
Damaged Package Not Covered
Package arrived severely damaged. UPS refusing to honor insurance claim despite clear damage.
Multiple Delivery Attempts Failed
Driver claims no one home but we were there all day. This happened 3 times.
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